A
friend of mine, let’s call her Jane, comes to me quite often to discuss her
constantly transmogrifying romantic situation. Our conversations typically
consist of her sharing details about her numerous escapades while I do my best
to appear as though I am listening. These “conversations” can last anywhere
from 5 to 30 minutes, depending on what other pressing matters (namely,
homework) are there to distract our attention.
I
cannot recall a time when I have helped her reach any sort of conclusion or
solution to her situation. When I have offered feedback, I immediately notice
her eyes glaze over and I imagine her mind’s eye drifting lazily inward. This
was frustrating for me. Eventually, I just stopped responding. Interestingly
enough, this did not deter her from choosing me as her audience for these
dramatic monologues, if anything the circumstances increased in frequency.
Recently,
after reading How To Talk So Kids Can Learn for my Teaching English course and
numerous readings about problem solving in my Social Inequalities class, I
decided to experiment with some new methods of listening and problem solving that
I’ve been learning about. One of the most useful tools I have come across is
the Responding to Feelings Scale and The Responding to Values Scale. They are
given as follows:
RESPONDING
TO FEELINGS SCALE
Level One: (unhelpful, doesn’t build
trust)
A. Listener responds to facts, information,
situation, storyline
B. Listener doesn't respond to speaker's
feelings.
C. Listener denies speaker's feelings, puts down, judges,
gives advice, ridicules, comes up with quick solutions.
Level Two: (somewhat helpful)
A. Listener responds to stated feelings by mirroring in same
or similar words and expressions.
B. Listener is accepting of speaker's feelings.
C. Listener's non-verbal behavior is attentive to speaker.
Level Three: (very helpful)
A. Listener responds to stated feelings and labels
undercurrents implicit in speaker's statements but not actually stated by her.
B. Listener emphasizes intensity of speaker's feelings by
use of tone
C. Listener responds to non-verbal cues from speaker.
RESPONDING TO VALUES SCALE
Level One: (not at all helpful)
A. Listener ignores values.
B. Listener judges, agrees with, condones,
or moralizes about speaker's values.
C. Listener responds to speaker's values
using less specific terms than the speaker uses.
Level Two: (somewhat helpful)
A. Listener
responds to stated values of speaker mirroring in same or similar words.
B. Listener
is non-judgmental of speaker's values.
C. Listener
responds to speaker's values but not to the feelings associated with them.
Level Three: (very helpful)
A. Listener responds to stated values of speaker and checks
out other values that may be present but are not clearly stated by speaker.
B. Listener specifically responds to stated values of
speaker.
C. Listener not only responds to values but also to the
feelings tied to them.
As
I came to be familiar with these scales, I realized that many of the tactics I
had previously used, intending to be helpful, were categorized as Level 1
responses. Not wanting to be a poor listener and an unhelpful friend, I decided
to make an effort to consistently utilize methods that would fit into Level 3.
Jane
and I did homework together several nights ago. Before we got started, she
appeased the urge to share an account of some recent experiences and I seized
the opportunity to try my hand at actually being helpful. Below is a summary of
our conversation.
Jane: So,
X hit me up last night and wanted to hang out. But I had already told Y that I
would go see him. Besides, I don’t think I like X anymore, he’s too needy. I
like Y, but he’s a little old for me. And I’m still in love with Z, but I just
don’t think that will ever work again. Maybe I should just be a loner for a
while. I’m just kind of confused.
Me: (I
reviewed the scales quickly in my head, rejecting the responses that I conjured
up first, like: “Maybe you should stick to one person,” [advice, quick
solution] and “You should really settle down.” [judgement, advice]. I used what
I thought would be appropriate, though I admit I doubted its effectiveness. I
also made sure to keep eye contact.) You seem conflicted, it seems like you
just want to find a way to be content. (Feelings: Level 3A)
Jane: Yeah,
I just want to be happy! (laughs). I know most people would think I’m being too
promiscuous, but, I mean, I‘m single and I’m young. I don’t see a problem.
Plenty of guys pursue multiple girls, I think women should have that equal
right without being discriminated against!
Me: (I
thought I could deduce something about her values at this point) You just want
to live your life without being judged? (I thought I was using Values Level 3A,
but I actually might have been using Level 1A, I’m still not sure)
Jane: I
don’t know. What do you think I should do? I’ve told you all about these guys,
do you have any advice?
Me: (This
surprised me, I wasn’t expecting this as it had never happened before. What had
I done?) Uhh…
Jane: (laughs)
Sorry to bother you with my problems, I’ll figure it out. Let’s get started on
these readings…
At
the end there, I could have probably said something like “I’m sure you already
have a solution, I think you already know what you need to do.” A response like
that would simoutaneously reaffirm my faith in her and allow her to solve the
issue herself to restore her own personal faith. However, I’m not sure what
level that would be. To be honest, I’m still a little confused with all of
these new methods and scales and whatnot. I have
realized that many times all someone needs is another person to listen. That’s
why, when I feigned listening and did nothing, Jane benefitted from that.
Sometimes we humans just have to unload some emotional baggage and maybe have
someone remind us that we’re not crazy for holding on to it. Advice is
overrated, actually listening is what’s really needed.